FAQ


General

How can I get a quote?

You can always get a quote via Contact Us page.

If you need CMS or eCommerce quote, please proceed to our free quote page and enter your project summary. We ensure provision of the quote within 1-2 business days – depending on how complex your project is.

Quotes revision is available as well. The quote can be revised based on pages complexity/simplicity and the options you choose for the project.

For projects that require more effort than basic integration scope please request quote via our website development form. In case of any other questions and requests do not hesitate and make a request via our website development form.

What discount could I get?

We have the following discount rules:

  • If you are a new customer, please take your discount for front-end development projects on the order page.
  • If your project includes massive scope of work, we will ensure a discount as well. The discount will be defined after investigation of your requirements and designs.

We are always ready to discuss long-term partnership capabilities. Do not hesitate and contact our partner manager in case of any questions.

What is your lead time?

It takes 8 working hours to create one HTML/CSS page. For any additional page that belong to the same project, it takes 3 – 8 working hours, according to the complexity and specifications of the order. We can start working on the project only after all details are absolutely clear between the client and our project manager. After posting an order you will see the prospective delivery date. Please note that delivery date is an approximate and can be changed according to order complexity and specifications. To ensure delivery in a shortest timeframe, you are welcome to try our Expedited service.

Also, please take into account the following:

Designs that contain GIF, JPEG, AI, PNG and non-layered PSD files will take more time to complete the order.
Designs that contain AI / EPS / inDD etc. formats will be converted into PSD and will demand your agreement before markup. It can take an additional time, so please note it. Also make sure that you attached all external images and fonts needed in your AI / EPS file.
CMS/eCommerce basic integration has another schedule compared with HTML/CSS markup, according to required functionality and commonly it takes 2 – 3 business days. The ETA for website development projects is subject to thoughtful examination with the quote.

What are your working hours?

Development Office:
8:00am – 5:00pm GMT.

Sales and Live Chat Support:
5:00am – 11:00pm GMT.

I received the complete markup and I’d like to make some changes. Is it possible?

Yes, it’s possible. You are welcome to send us a list of changes you want to be done. We will be glad to help you with minor tasks even if the original project specification not contained them. If the updates were not originally discussed and require more time to be processed, then new changes will be quoted separately. We are always happy to provide you with future updates of your project. We’re interested in building a close cooperative partnership with our clients, thus we never neglect client after provision of a final markup.

How can I contact you?

For discussing the projects please visit our client area.
Also, you can always contact us via Online Chat and reach your personal Project Manager or contact our Support Team to get consultation by email: support@projectname.com.

Will you sign our NDA if needed?

You can be sure that information about your project and company will not become public. Please review our NDA policy by clicking the following link: www.project-name.com/privacy-policy.html#nda
If it is the only option for further cooperation, you are welcome to send them over. After seeing documents we will immediately let you know can we sign it and continue or not.

What can I do with positive balance with your company?
It’s a usual case when you have some money left on your account after payment. You can choose by yourself – use it for future project or request a refund. Money assigned to your account and you can use it at any time.
Refund requests can only be done to your unique account that was used to make primary payment (i.e. your credit card, or your PayPal account).

What type of payment methods do you accept?

Currently we accept the following payment types:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Payments over $3k are only accepted via wire transfer for security reasons.
Feel free to contact our Support Team if you have difficulties or you are unable to use any of the above-mentioned payment methods.

Technical questions

What files format are supported?

Layered PSD, PNG or TIFF are the most suitable source file types. We work with Sketch files as well and accept designs in AI and EPS formats. Please pay attention that we need additional time to convert them into PSD format and also we will demand you agreement of the Sketch, AI or EPS to PSD conversion.

Flattened designs in PDF or JPEG are supported too, if layered files are not available. Please point precise dimensions in pixels for PDF source files that you want to be used for the page. You need to know that sometimes it is impossible to use flattened files for specific elements. Usually we need additional time for processing projects with flattened designs.

All files you send us must contain RGB color scheme. We will convert files with CYMK color scheme into RGB and this operation will require your confirmation. This move takes additional time and some tints can look different compare to the original version. If you already have existing markup we can use it as a source and also you are welcome to provide us local version of the page so we will use it for re-slicing.
Our Support Team is always here to help you if you have doubts about files you want to upload.

What web browsers do you support?

We develop code according to W3C standards, so our markup is displaying correctly in all modern browsers.
Our QA Team tests web pages in Internet Explorer 11 and the latest versions of Google Chrome, Safari, Edge, Opera and Firefox with default settings for all packages.

What OS usually used the project tests?

Mac OS and Windows operating systems are used for test the projects.

SSI option. What is it?

Server Side Includes (SSI) is a simple server-side scripting language. With this tool site maintenance is much easier. The elements across the site are put in separate files for saving server resources. Simple example: footer of your site will load from SSI and then will be displayed constantly for every page that you have in your project. It doesn’t matter how many pages you have.
If this option is chosen, you will get two variations of the site: first one will include html pages and a second one that will use the SSI files. All html pages can be opened locally and from server.
PHP backend part can also be done if requested. Please tell us which elements must be included into SSI.

What additional information do you need if I order flexible layout width?

If you need flexible layout option, please provide us with the next information:

  • how exactly the pages should stretch horizontally;
  • what elements of the page should be flexible and what can stay fixed;
  • how the elements should be aligned.

We would be glad to receive a screenshot with the page at higher resolutions.
The minimum width of the pages will be associated with source files width.

Text is flattened in the design files. Can you help me with this?

Sure, we can. Please specify what font styles you want to use in your project and we will add text placeholders. Please note that the preferred type of files is layered PSD files with editable text.

What if I have non-web fonts in project? Google fonts / typekit or @font-face can be realized in my project?

In that situation we can use font-replacement techniques, but you have to check for it at Fonts.com. If it is safe and no license is needed we can use it on your project. Please pay attention that in this case the client is fully responsible for following EULA.
Adobe Systems fonts are known to be safe, but fonts from Berthold, FontFont, Fontsmith, Hoefler & Frere-Jones, ITC, Linotype require some additional licenses for their web use.

Compatibility with different mobile devices needed. Can you make it?

Yes, we can, you will get compatibility with Apple iOS (iPhone and iPad) from 9 and higher, Android 5+ and Windows Phone 8.1.

Does JavaScript work on mobile devices?

Yes it does work great in the most cases without problems. Of course you will be notified if it’s not possible.

What is the smallest screen resolution you usually testing for projects?

The smallest screen resolution we test on devices with 320px minimum screen resolution. If your resolution is less than 320px, please specify that when making the order.

Where can I find list of CSS3 properties for use in my project?

List of supported CSS3 properties you will find here. Properties are based on the browser type.

What is responsive design?

Responsive design means that web pages and page elements can change their size depending on the device’s screen. Technology is based on CSS Media Queries. Please check your designs, they must have these screen dimensions: desktops – 1024px, tablets – 768px, mobile devices – 480px or 320px. Here you will find some examples of Responsive Layout in action.

Which default screen resolutions are included in the Desktop, Tablet, and Mobile versions if I want a responsive site?

Desktop, Tablet, and Mobile versions have different width breakpoint per device type. For example: desktops – 1024px, tablets – 768px, mobile devices – 480px. Please indicate in your order what width you need and keep in mind that it may take an additional charge.

What is responsive email template?

Responsive email template works the same as responsive web site and allows to adapt layout depending on the screen resolution of the device that used. Those technology works on iPhone, iPad, and Android. On the other devices will be display a desktop version of the template.

Additional requests

Can you re-slice an existing site?

If you want new markup for an existing site, please add the local HTML files including css, images, etc. in your order. Also, please provide us with with the screenshot of how the page should look like or let us know in which browser the page is displayed correctly. URL links are not included by default, but we will be glad to discuss any additional functionality.

Are you working with JavaScript / AJAX / PHP?

Yes we are. Just tell us in what functionality you are interested in and what library or framework is preferable. In this case we will provide a new quote based on your request.

Are ASP.NET services supported?

At the moment ASP.NET services are not available, but we are always happy to help you with markup. Please provide us with the specific information about your requirements to the HTML / CSS, if needed.

My existing project files need some fixes. Can you help me with that?

Usually we prefer to do work from the scratch up to the finish. Therefore, this approach is a guarantee of high quality of final result. But if it necessary to redo existing files, you are always welcome to provide us with your code for for further consideration.

Email Templates

Is table-based coding (tables) for email templates is the only option? Why do we use it?

In general, it is not the only way to solve this situation. But it is preferable for maximum compatibility with most email clients even if they do not support CSS or cannot load images. Template marked up with tables for emails will be displayed correctly on all devices and in all email clients.

Are there any restrictions for the email templates design?

Since CSS opportunities for e-mail clients are limited, we need to start from the following requirements:

  • The text placed on top of the background will be executed as an image. Editable text in html format can be placed only on a solid color background;
  • Keep in mind that the buttons, which are located on top of the image will be converted into a one complete image.

What is the required width of an email template?

The optimal width is from 600px to 700px.

Which Font Should I Use for My Web Page?

Please use fonts without any effects. Other fonts will be included into images.

What if I need Mailchimp or Campaignmonitor compatibility? What should I pay attention to in this case?

All you need is to include a link that enable to unsubscribe from the newsletter (unsubscribe link).

I am using Mandrill app in my project. Can you make Mandrill-compatible templates?

Of course we do. You need to select Mailchimp compatibility option in your order to enable maximum flexibility of your Mandrill template.

For me, it is necessary to use Sass CSS preprocessor in email templates development. Do you provide this option?

It is not part of the standard set of services for css preprocessing email clients. But we are ready to use it by your request. This option is quoted $29 per email template.

Speed it up
Non-web fonts

In this case, please specify where exactly these fonts will be used – in the headers or titles as well as whether they should be carried out with the aid of images? We can make a change fonts or use @font-face.

How convenient it is for you to receive a design notes?

It’s up to you. One way is to send your notes directly from Client Notes section when posting an order. You can also put it in the design file too if that is more comfortable for you.

I would like to receive your order as soon as possible! Could you do it faster than usual?

Yes, this service is available too. You need to specify this in your order, if tied up the project for specific deadlines. We will review your condition and immediately inform you about the possibility of implementation.

Implementation: CMS and eCommerce Development

What is included in the cost of the services you provide?

All relevant information about the prices and what is covering default functionality for basic integration you can find here. The CMS theme includes page markup format only. For more information on your question please follow one of the links below:

  • WordPress development services
  • Magento development services
  • Drupal development services
  • Joomla! development services
  • Shopify development services

Can you help with the installation?

I need help with the installation. Do you provide this opportunity?

We will be happy to help you with the installation! For this we need the following information:

  • FTP access (host, login, password)
  • HTTP link to the server folder
  • phpMyAdmin access (if possible)

If CMS is not installed on your server, we will be glad to help with installation. In this case we need the following information from you:

  • Host of the MySQL server
  • Login and password for database
  • Database name (if it exists)

If you already have an installed CMS, we need to have an access to the admin panel. Please indicate all the components installed on your site. This will help to speed up the process and save time. Note that we can set a theme only into a fresh version of CMS.

Can you develop a full website?

Yes, we can perform complete works for a website. We also support the following platforms: Drupal, Joomla!, WordPress, Magento and Shopify. If you need this option, please indicate this in your order that you can make on our web site.

I need a new theme for for the existing markup. What can you offer?

Please, provide us with with the existing HTML / CSS files. We will study them and select the best option for realizing your request.

During which time you make a support for the theme?

We provide service for 30 days free of charge after its delivery. If after this time you need support, we will be happy to carry it for a fee based on your request.

What CMS versions do you provide?

By default, we use the latest stable version of the CMS. If you need a compatibility with other versions, please specify this in your order. Magento Community Edition is available too.